I needed to have a propane tank refilled and I also bought a bungee cord to secure it in the trunk. After driving around and unloading the tank - I noticed the bungee cord was too small and asked if I could run in and replace it while they were filling it. The older gentleman refilling the tank gave a condescending response and offered no help while the manager looked on. Neither one of the two personnel would help me. It took three times as long as it should have to get everything I needed from the store, the customer service is lacking, and the staff was unhelpful. I had to explain the situation to three different people including the manager before I got everything I needed.
Nice folks, very helpful.
I used to enjoy going to this store because the staff was always helpful and there was never a long line. I've been going to this store for the four years I've lived in Plainfield. I bought my grill, all my lawn care, and home maintenance supplies from this store and have never had a problem until today.
I will be telling my friends and family to avoid this store and instead give their business to other small hardware stores in the area who can understand a simple exchange.
The employees have always been friendly and helpful. Top notch service
We have ordered buckets for our preschool students to carry as a "backpack" for over 10 years now, and the folks at Mitch's Ace have always been so generous and helpful. We proudly display the ACE logo every day!
They have everything you need to do repairs at home. Excellent and wise group of men. Thank you for all ur help. The cashiers in the store are extremely friendly.. cool crew..
Mitch S Incredible Ace is a US Hardware Store based in Plainfield, Indiana. Mitch S Incredible Ace is located at 1800 E Main St, Plainfield, IN 46168, USA.
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