The fact they deceived me, then gave me a lame excuse not to honor the warranty, then fixed my mower and charged me, without my consent to do it out of warranty, is why I'm giving such a poor review.
This place is great. Went in to buy a side grass catcher for my super s and explained that I purchased it a few hours away. They didn't treat me differently like another dealer did in central Indiana, they were very friendly, and even treated my five year old daughter like a princess by giving her candy. These guys have earned my business based solely on their personalism.
I simply don't trust them. They sold me a lemon, for about $3500.00 with a useless warranty and milked some more money out of me for a design flaw of a mower that might cost me a repair bill every time I use it.
So they billed me for fixing my mower without my consent for fixing it out of warranty, because they claimed the blade had hit something. Of course the blade hit something, that's it's job. The bolt thread completely ripping out if the blade hits something is a serious design flaw, as the blade will always hit something; all mowers hit something if you use them long enough.
So, after the 3rd time using it, sure enough it hit a branch and cut out. There was no apparent damage to the blade, but when I started it back up, the blade would no longer spin because it had lost friction, as the thread on the bolt had trashed and would not re-tighten.
My parent's went in with the hopes of getting a new riding mower since their mower went out. They picked one out and were told by the sales guy that they had that particular one in stock. After a while of not hearing that it was coming in, my father called only to find out that they lied and apparently didn't have any in stock. Two weeks later and we were told it would be delivered to us today. My dad called again and was told now it wont be in until earliest of tomorrow. Getting really frustrated with how this (what should be a wonderful experience), has turned into the worst we have ever had while trying to purchase something. This needs to be made right!
This was some time back, but it still bothers me, so I decided to post a review.
This design flaw results in the thread getting trashed whenever the blade hits anything significant, like a fallen branch, which you would expect to happen occasionally as it's a brush mower for going through tall grass and bushes.
I purchased a 48 inch TrimStar from Rex late last year and had a great purchase experience. He walked my wife and I through all of the model differences and put up nicely with my many detailed questions on ALL of the Hustler models he had. I've been back a few times for miscellaneous things and brought my younger son with me a few times. The staff have been excellent and I'm happy to live close to a place that sells and services Hustler - the brand I wanted after many hours of online research.
I purchased a brand new Billy goat brush mower from them and used it about 3 times. The mower has a clear design flaw, where the blade is held on by tightening the bolt enough against the blade, to hold it in place. There aren't any notches on the blade to fix it in place, so any kick back from the blade hitting anything goes right through the bolt thread, holding the blade in place.
I took the mower back to Plainfield Equipment, as it was only a month or so old and still under warranty. When they fixed it, they told me it was not a warranty fix, showed me the blade that had a slight, even, bend in it like it was bent in a vice, rather than a bend from hitting a rock or something and claimed this was why it wasn't covered under warranty.
Got a new tractor a year ago, has not been working right for a couple of months.went to see them to fix it they gave us the runaround. We had to go to the father (owner) and tell him we were going to call New Holland and tell them how we are treated. So now they want to fix it.The Son of the owner is a --- he will layer. Be aware
Plainfield Equipment Inc is a US General Contractor based in Plainfield, Indiana. Plainfield Equipment Inc is located at 716 W Main St, Plainfield, IN 46168, USA.
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