Was in this past week 07/09/15. Was taken care of by Naomi. She was outstanding, she turned me from a Helzberg customer to a Zales/Naomi customer. She was very personable, and answered all of our questions. We had only went to this location because my wife was buying a ring from a woman who claimed she bought it at Zales. Once it was confirmed we bought it from the woman, and then we made a couple of more purchases from Naomi. It was VERY unfortunate that we learned Naomi was not going to be at this location anymore as she was just temporarily filling in. That is a huge loss for this location, she was very good!!
This store is amazing and their manager is absolutely unbelievable! She was just fabulous at helping us through what could have been a difficult purchase. I will recommend them to anyone.(The Zales at Terre Haute also incredible manager. This company really knows how to treat people)
Alec and Nikki were friendly and not pushy! I appreciated that
Worst service ever, not only did a former employee mess up my future mother in laws breast cancer ring but they have promised to have our engagement ring resized and back within a week and failed to do so.
I would have to describe my experience as mixed but overall great. Ordered a pair of really nice earrings for my wife well before Christmas. Received them on Nov 20th and noticed they were not as described with screw on backs, Naomi at this location was very helpful and said they would get them repaired at no cost to me which was fantastic and with no questions asked. All fine and was to get them back within a couple of weeks, plenty of time before Christmas. Well, this did not go as planned (and not the stores fault by any means) but, without the help of the staff and Naomi I don't believe I would have got them in time. Got them back repaired two days before Christmas thankfully. Great customer service and patience, though not the greatest overall experience, definitely would bring my business back to this Zales location in the future.
Zales is a US Jewelry Store based in Plainfield, Indiana. Zales is located at 360 Marketplace Mile #105, Plainfield, IN 46168, USA.
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