Yesterday my daughter made an appointment to have her condo sale documents notarized and upon arrival for the appointment Beverly told her she does not notarize those types of documents. When calling for the appointment she said what the documents were. She wasted time trying to get the documents signed and sent back to Florida for Friday's closing.
Staff was friendly and helpful.
My daughter and I recently moved to Plainfield and chose Chase Bank to be our Bank. Initially the personnel were very professional and friendly.
This is the slowest chase bank I have ever been in. They never have any help if you are in a hurry don't stop there..
It's not very often I leave ANY business completely blown away by the level of service I received. Twice now I have gone to this branch and have had the absolute pleasure of working with Ambra. She is AMAZING. I highly suggest asking for her if you use this branch.
Does this make any sense? When did a Bank become so UN-customer-oriented? Unfortunately, we will both be looking at other banks who provide real customer service - especially BEFORE MY property sale in Florida closes !!!
Negative 10 for help
A Notary Public simply acknowledges that a person is who he/she says he/she is signing any documents. I was a Notary in New York AND Florida for 30 years!!! The Bank has tons of identity info on my daughter and she could provide picture ID but was rudely refused customer service. This is unacceptable customer service. She was willing to pay for the service, but the Bank SHOULD provide it for free.
Beverly even contacted my daughter numerous time (to the point of annoying) after initial set up to see if there was anything she needed. Last month I went in and had a document notarized with no problem by another banker, and greatly appreciated the help.
Best bank in town and best service as well
On her way out Beverly asked where the net proceeds would be sent (lol). Chase Bank would be wired the proceeds.... and she smiled and said "Oh good." From that we deduce - send the money but we can't help you get it by simply notarizing the vital documents!!! Very disappointed Chase Bank!
Chase Bank is a US Bank based in Plainfield, Indiana. Chase Bank is located at 807 Southfield Dr, Plainfield, IN 46168, USA.
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