I made an appointment to get a cut and bring up my balayage for 4:15. Get up there they tell me it's going to be $230 because she was an "elite stylist" so I'm like okay is there someone else to do it because I didn't want to pay that much. There was another lady you could do it at 6:30 for around $160. So okay cool tell them I'll do that and I'll come back since it's in Plainfield I'll just shop around and get something to eat. Come back at 6:30 and they acted confused because they thought "I'll come back later" meant a different day after we talking about it could be done at 6:30 today? So then they were "slammed" and couldn't get it done and they didn't have time for it. So for one she could have given me a quote over the phone since she knew the "elite" stylists would be doing it and it would be expensive. For two I waited around Plainfield all day for NOTHING. Just got a "oh sorry". I've been getting my hair done here for a couple years now and unfortunately will never be back. Extremely unprofessional and rude for those elite prices.... lol
Beauty gurus are wonderful to work with and they have quite a few different products!
Love Ulta! Have never had a bad experience here. Occasionally there will be a few very young cashiers whom are friendly enough, but could use a bit more training on their customer service skills.
I was in the Salon yesterday, didn't make an appointment but 10 minutes before I got there. My stylist's husband was home from being based in Texas in the military and she decided to stay so she could take care of me. I do have very thick hair so an all over highlight was a process. She was so welcoming, we talked the entire time and I am so in love with my hair. I have never been so satisfied with a highlight and it's exactly what I wanted. Her name is Jana McKinney and I would highly recommend getting service done by her! I will definitely be back to see her.
The product selection is great as are the prices, but the customer service is terrible everytime I go in there. The ladies working the check outs seem like they are miserable and don't want to be there which reflects on the way they talk to their customers.
Ulta Beauty is a US Hair Care Studio based in Plainfield, Indiana. Ulta Beauty is located at 301 Marketplace Mile #120, Plainfield, IN 46168, USA.
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